Writing to Adobe

Hey!

Where can we write to David Johnston and the Adobe team by e-mail or snail-mail for input
on AA?

Thanks,


Dogger

Your best bet is to just post via the user forums at Adobe.

I don't want to post to a forum.

I want to write to a human, via snail-mail and get a response.

Adobe must have an address in California, or something...

I don't want to post to a forum.

I want to write to a human, via snail-mail and get a response.

Adobe must have an address in California, or something...

The chances of getting a snail mail response are, to say the very least, absolutely minimal - people don't communicate like that any more, because it wastes too much precious time. And the chances of getting a response from DJ are even less - he's, erm, somewhat reclusive, and doesn't work in Adobe HQ anyway. And the chances of getting personal input from them are even lower - that's what Adobe run a helpdesk for. The idea is that the developers get left in peace to develop the software, and don't have to deal with general queries unless there are exceptional reasons for doing so. By and large, staffers are discouraged from accessing the U2U forums as well, for similar reasons. That doesn't mean that they don't pop up from time to time, but it's not something you can rely on.

And why on earth do you think that Adobe live in California? It's common knowledge that they live in Seattle - almost in Canada!

Quite often large companies, with intellectual property to protect, will not forward unsolicited mail to any of their developers. There is always the risk that the sender will later claim that they were the real inventors of a particular product or idea that comes to light at a later date.

Quite often large companies, with intellectual property to protect, will not forward unsolicited mail to any of their developers. There is always the risk that the sender will later claim that they were the real inventors of a particular product or idea that comes to light at a later date.

That's true - and it's why we are encouraged to run public  wishlists. If you have a suggestion to make, it's then only in the context of that particular piece of software, and it's effectively in the public domain. And if Adobe implement any of the ideas they receive from the public forums, they make damn sure that they put their own stamp on them - an implemented idea very rarely looks exactly like a public suggestion, and that's not for nothing. And respond to suggestions they do not; well, not unless you happened to have signed an NDA swearing you to secrecy for ever, and removing any rights you may have mistakenly thought you had...    The best you could ever hope for was a 'thank you for your email' email - if you were lucky.

In the case of Audition, it's also true that the developers have heard pretty much everything over the years, and there's very little chance of an individual suggestion making it though in comparison with the suggestions that come from corporate users - simply because the corporate users have more buying power. This was in part why I ran the 2.0 bugfix thread the way I did - it's a reflection of the reality of things, rather than giving people any fanciful notions about addition ideas at this stage.

I want to write to a human, via snail-mail and get a response.

Adobe must have an address in California, or something...

My, what is this world coming to?
 

Adobe does indeed "live" in California since the

Corporate headquarters are listed as:

Adobe Systems Incorporated
345 Park Avenue
San Jose, CA 95110-2704
Tel: 408-536-6000
Fax: 408-537-6000

I almost went to work there some years ago, as a developer.

Adobe does indeed "live" in California since the
Corporate headquarters are listed as:...

Audition is not developed at the Corporate HQ. Believe me, it's Seattle. If you scroll down this page to the Seattle section, you'll find that it concentrates on development work. And that's where Syntrillium was moved to - lock, stock and barrel. Straight out of the desert in Scottsdale, AZ and up to the other end of the country. And that's where they've remained.

Seattle's a nice town - I've been there.

Seattle's a nice town - I've been there.

But was it a nice town before you went there? 

Seattle's a nice town - I've been there.

But was it a nice town before you went there? 

I think it might be more reasonable to ask whether it still was afterwards! 

I think it might be more reasonable to ask whether it still was afterwards! 

I've been there recently.  Seems none the worse for the wear. 

Ah.. Yes... but "Audition Developers" (or some such) is NOT what you said!

And why on earth do you think that Adobe live in California?

Yes, Seattle is a nice place when it's not raining! 

But, of course, that kind of weather tends to drive some people indoors toward the computer screen.

And it tends to make you value coffee more, which is pretty good as long as you avoid the Starbucks stuff.

You know you are in Seattle as soon as you get off the plane and you are almost overwhelmed with the
strong aroma of darkly roasted coffee.

Ah.. Yes... but "Audition Developers" (or some such) is NOT what you said!

...but it is what the OP wanted, which was supposedly the point of the thread.

And it tends to make you value coffee more, which is pretty good as long as you avoid the Starbucks stuff.

You know you are in Seattle as soon as you get off the plane and you are almost overwhelmed with the strong aroma of darkly roasted coffee.

I drove there, I didn't fly. And it's difficult to avoid Starbucks - AFAIK Seattle is their home! (Or I was cruelly misinformed by an ex-resident)

I'm having flashbacks of an episode of the Simpsons.