Downtime

So when are we forming the lynch mob, and where will it meet?

Paul

So when are we forming the lynch mob, and where will it meet?

Interesting question... I am certainly going to do some lynching, but as far as the mob aspect of it is concerned, I'm not quite sure what form a hi-tech version should take. Any suggestions?

I guess we'd better be civilised - sadly a decent DoS always hits the wrong people and so is considered well beyond the pale these days...

Paul

I was think of a DoS (a DDoS - there is a lot of us  ) as well.

But doesn't their server, which we could DoS, run on the same machine as AMForums?

Paul's right - that's not quite what I had in mind, and yes, a DoS would also affect us, so we couldn't do this until after we'd moved - and then we'd be number 1 suspects. So I don't think that's the answer at all.

I would react in two different ways:

1. Quit the current host (which I think is already planned), and try to complain about their bad service to someone (ex: some Consumer's Rights Association)

2. Spread some bad publicity about them, to your friends, host review sites, etc.

Just a suggestion anyway, although the Dos attack seems very tempting.

I would react in two different ways:

1. Quit the current host (which I think is already planned), and try to complain about their bad service to someone (ex: some Consumer's Rights Association)

2. Spread some bad publicity about them, to your friends, host review sites, etc.

This is more along the lines I was thinking about, certainly. I don't know whether there is any particular body to which a complaint of this nature could be made - I rather suspect that there isn't. Unfortunately they are also acting in a way that is exactly defined within their conditions of service, so we can't actually complain about that anyway.

Let me tell you a little more about what is really hacking me off about this, though. What annoys me most is their complete unwillingness to help at all - they can't provide us with any details of what is actually wrong, and their system terminates the site before warning us that they are going to do so - which seems to be completely back to front. And their warning system doesn't seem to send emails correctly either - I didn't get the one they are supposed to have sent, and neither did Despised7, despite the fact that we know the addresses are working correctly - Webmsters effectively tested them only the provious week! Also, they 'lost' the original request for support, and when they finally found it, the tech concerned had gone off for the weekend - so much for their claimed 24/7 support. The person that was eventually available had no information available at all, and was unable to resurrect the site, causing Chris to have to do a complete rebuild from scratch. That's why the site was out for the weekend, and a lot of Friday.

Since we've just reloaded effectively what was there before, there is no reason at all to suppose that we won't invoke the same response again - nobody has located what may or may not be wrong, and as far as I'm concerned, nobody has proved that it was even us that caused it. I think that we're sitting on a time bomb...

As far as publicity is concerned, what I want is some accurate publicity about their seeming inability to operate reasonably is concerned to be disseminated - I want to highlight the specific areas in which their system doesn't work, because that's what they really need to address, and that's what potential users need to be acutely aware of.

While I know it's none of my doing, I feel partially responsible for the troubles since I recommended Webmasters when the last host was dying.  For that, I apologize 

They've continued to be a good host for me, but my site is very low traffic which, I gather, is the issue they have with AM - too busy.  From what I'm reading here, I think this will be my last year at Webmasters as well - not that I'm worried about my service, but there are cheaper options and if they're going to treat AM like this, then I'll be moving on.

...which, I gather, is the issue they have with AM - too busy. 

Traffic?  Issue? That would be the ultimate mickey-mouse excuse.  On the basis of the figures Steve's sent me, this site would not embarrass the server in my loft on top of what it already does.

Paul

Strange that a business wouldn't want to garner and maintain good customers, doing what's necessary to bolster their system and refine practices to accommodate a greater clientele.  Perhaps this is an example of the corner restaurant whose aim is to provide just a certain level of service and doesn't care that the Mercedes and Bentley crowd never comes.

While I know it's none of my doing, I feel partially responsible for the troubles since I recommended Webmasters when the last host was dying.  For that, I apologize 

I don't think that anybody could foretell how they were going to behave in the future at the time we made the decision about them, so I don't see how it could be anybody's 'fault' as such - but I do understand why you might feel like this, nevertheless. I really don't know what to say to make you feel better, although you can rest assured that if I could think of something, I'd say it...

They've continued to be a good host for me, but my site is very low traffic which, I gather, is the issue they have with AM - too busy.  From what I'm reading here, I think this will be my last year at Webmasters as well - not that I'm worried about my service, but there are cheaper options and if they're going to treat AM like this, then I'll be moving on.

If it was just the amount of traffic, we could probably deal with that, but I don't think it is. There seems to be something more basic wrong than that - as far as I can make out, this has more to do with processor cycles being used by something than anything else, but trying to get them to define 'crash' in this context isn't that easy. There have been plenty of times where the server appears to have been inaccessible, even though nothing was happening on our site, which is why I'm very suspicious of their diagnosis and accusations. Since they appear to be unable, or unwilling, to provide more details we are somewhat stuck over this, to say the least. It's their attitude that's the fault as far as I'm concerned, not the technicalities. As pwhodges rather confirms, I really don't think it's the traffic level that's the issue, although I think that the peak levels have been slightly  higher in the past than they were last night!

the rss feed urls don't work for me now i.e. such as the one found in this copy of a post from the feed:

Author: Aim Day Co

Posted: Tue 21 Nov 2006, 23:56



Fine, actually, I included these links in the hope Adobe might use these VST's as defaults within Audition but what I've given you, as you suggest, doesn't even scratch the surface.

Slàin
Article:
http://audiomastersforum.net/amforum/viewtopic.php?p=57927#57927

the rss feed urls don't work for me now i.e. such as the one found in this copy of a post from the feed:

Author: Aim Day Co

Posted: Tue 21 Nov 2006, 23:56



Fine, actually, I included these links in the hope Adobe might use these VST's as defaults within Audition but what I've given you, as you suggest, doesn't even scratch the surface.

Slàin
Article:
http://audiomastersforum.net/amforum/viewtopic.php?p=57927#57927

Which reader are you using?  I actually have not tested the RSS yet.  I just added it yesterday to the default forum theme.

I have been using the RSS feeds on this and other forums for a while which have wored fine. I use my Opera browser to manage my feeds. After the "downtime" I can't click on any of the old links and I don't seem to be getting updates to the AM feed.

Not sure if you are looking for ideas for new hosting, but this company

http://www.streamlinenet.co.uk/wh.php

has been recommended to me by someone I trust, & I currently get very good service from FastHosts:

http://www.fasthosts.co.uk/