Syntrillium Backup Forums :: View topic - Cool Edit Pro doesn't "refresh" with a new plugin.

lpdeluxe · Posted - Mon Feb 18, 2002 2:27 pm

Although I've been using CEP for a couple of years, I just recently began using plugins. First I got a software version of BBE's Sonic Maximizer, which installed and runs with no problems. Next I bought Antares' Auto Tune 3 Direct-X plugin, and although it installed with no problems, and registered with Antares' website without incident, it doesn't appear in the "Direct-X" menu of the Edit screen of CEP. If I click on "Refresh This List", I get an hourglass for a couple of seconds; I then open the "Direct-X" menu and Auto-Tune does not appear. Any ideas? I'm using a Windows-98 PC that has been trouble-free with all the other programs I've run on it.
John

Graeme · Member Location: Spain

No simple answer to this, but I have Autotune 3 and CEP saw it with no problem, so I don't think it's a Syntrillium thing.

VoodooRadio · Location: USA

I have the BBE and Antares Mic Modeler and they both showed up on initial installation and have been no problem. I have used a DX uninstaller for other plug-ins and it worked as well. I am running CEP1.2a and Win98. Good Luck Voodoo

lpdeluxe · Posted - Tue Feb 19, 2002 4:18 pm

Thanks to both of you. I was afraid the mismatch was terminal: the documentation with the software did not include CEP as a recommended mate, and it is reassuring to hear that others are using it without problems. I suppose I will uninstall/reinstall and see if that helps.
John

SteveG · Location: United Kingdom

I don't know whether it has any bearing on this or not, but which version of Direct-X are you running? There were some problems reported with 8.0 that were resolved with 8.1. You can find the latest version at
http://www.microsoft.com/directx/homeuser/downloads/default.asp

But the behaviour of your Auto-tune does seem a little strange. I have a friend who has version 1 running quite happily under Win98 and his CEP 1.0 sees it without any problems. I'm not aware that it has to be in a particular location to be 'picked up' - it just has to be where the installer thinks it is, I believe. So the only easy way to lose it that I can think of is to move it somewhere different. And I'm sure you haven't done that!

Steve

Graeme · Member Location: Spain

lpdeluxe · Posted - Wed Feb 20, 2002 3:32 pm

SteveG: I'll check that out. I installed CEP almost 2 years ago and upgraded to 1.2 right away, but I don't know about the actual DirectX: I got the machine new in May of '00. I appeciate the time.
Graeme [any relation to the famous Graeme Crosby, Oz superbiker extraordinaire?]: I don't use VST or any other format, only the DirectX that's part of CEP. Auto-Tune is only the second plug-in I've tried, since almost all of what I record is acoustic guitar/Dobro/harmonica/vocal with the occasional electric guitar or electric bass...'nother words, material that is not heavily processed. And, no I didn't buy Auto-Tune to tune my Dobro! I have a great playing partner who likes me to record him singing his songs, and he can't carry a tune in a lab specimen jar with a sealed lid and handles;) & I'm trying to salvage some of his stuff. And, yes, his ears are good enough that he knows why I'm doing it!
Thanks
John

lpdeluxe · Posted - Thu Feb 21, 2002 4:37 pm

A gentleman emailed me with the solution: uninstall Auto-Tune3, download DX 8.1 drivers from the Microsoft site, reinstall Auto-Tune3. I now have it in my DX menu.
Thanks to all
John

Graeme · Member Location: Spain

That's interesting, as I'm still running v7 DX :-)

.... and I'm not Australian either.

lpdeluxe · Posted - Thu Feb 21, 2002 7:03 pm

...and credit where credit is due: Mr SteveG was the first to identify the fix. Thanks.

SteveG · Location: United Kingdom

Version 7 was fine - it was only version 8.0 that was bugged, as far as I'm aware. Anyway it's good that it's fixed.

Steve

lpdeluxe · Posted - Mon Feb 25, 2002 3:33 pm

It turns out I spoke too soon. When I go to Transform/Direct, Antares Auto Tune 3 shows up in the list. I click on it and tell it OK, and it appears to be working [an elapsed time window comes up, an hourglass shows, etc] but then a dialogue box comes up that says "This program has performed an illegal operation" and it shuts CEP down. I tried the Help button, but nothing happens. The same "illegal operation" message comes when I click on the register icon for Auto-Tune. I have emailed Antares for help and got at least an acknowledgement back.
Maybe I'll have to burn my .wav files to a data CD, load CEP and Antares on this computer (the one I'm typing on) and burn a CD of the transformed files...
...any suggestions?
John

Graeme · Member Location: Spain

This sounds as though the Antares file is corrupt - is it a downloaded version? If so, I suggest you try downloading it again. If not, maybe a re-install from the disc is called for.

Incidentally, I note you said earlier "I have a great playing partner who likes me to record him singing his songs, and he can't carry a tune in a lab specimen jar with a sealed lid and handles;)". Please don't run away with the idea that Autotune is going to solve your/his problem. Apart from anything else, it really does require the singer to be somewhere near to the desired note. If your friend is that bad, you may find the results worse than what you started with.

Autotune is a great bit of kit for fixing the odd bummer, but it can no more make silk purses than any other bit of software.

oretez · Posted - Tue Feb 26, 2002 9:59 am

I had, actually still have, similar problems with CE and Direct X plug in's. The version of Direct X has not mattered. My eventual work around, since I have more than one computer, was to install plug ins on an older system and copy the DXmedia.dat file from that system to the newer one. The process has actually been a little more complicated than that, but that currently allows me access to the plug ins I need.

If I try to 'refresh list' cool edit ceases to respond and specific plug in information disappears from the DXmedia.dat file

By the time I contacted Syntrillium for assistance in trouble shooting this I had elilminated the usual suspects (corrupt, cross linked files, disk problems, DirectX incompatability etc.) and was leaning in the direction of registry problems. Once I was able to get the 2nd system to use the DXmedia.dat from the first (not something possible at first blush) I didn't pursue the troubleshooting any further

lpdeluxe · Posted - Wed Feb 27, 2002 12:04 pm

In answer to your implied question, Graeme, it was loaded from a CD-ROM. And my friend can hit a note: he then fades up or down as the spirit moves him.
Oretez, that's essentially what I propose to do. I actually have 3 computers: the 3rd one is a Gateway loaded with Win95. If Antares has a solution, I will share it here with others.
The irony is that I meticulously tune everything before I start recording, and actually bought Auto-Tune at the suggestion of my friend.
John

lpdeluxe · Posted - Thu Mar 21, 2002 6:39 am

Update: I took my computer & CEP & Auto-Tune to Austin to have my computer guru look at it. Same thing: wouldn't load, wouldn't work. He loaded it with a demo of CEP onto his computer and it worked fine. For the first time I could actually use Auto-Tune.
On February 25 I emailed Antares with my problem. I got an automated response but as of today, nearly a month later, nothing else from them. Since the Help file won't load on my computer, either, this kind of leaves me in the dark. A friend says it has to do with the rather baroque anti-piracy measures built into Auto-Tune: if so, it is also anti-paying customer! He further suggested I trash my PC and buy a Mac...and don't think I'm not tempted.
more later
John

lpdeluxe · Posted - Thu Mar 21, 2002 6:41 am

I meant to say, he loaded HIS computer with a demo of CEP etc...
J

VoodooRadio · Location: USA

As mentioned earlier in this thread, I'm running Mic Modeler and BBE Sonic Max on my Win98 system with CEP1.2a. Everything has worked great but....... when I first installed Antares, I had a problem with the call and response registry. I called Tech Support and well.... I finally got the answers that I needed, but felt very "Un-supported". I hope that I never have a problem with it again because I probably would just ditch it rather that go through the fiasco again. Good Luck Voodoo

Graeme · Member Location: Spain

It's funny how different people have different experiences with helpdesks.

When I bought my copy of Auto-tune, I inadvertantly ordered the Mac version (not from Antares, but a stockist in Europe) - needless to say, it didn't run on my PC and it was all my own fault. I spoke to the distributor, but he didn't want to know.

So, I emailed Antares and they arranged a crossgrade to the PC version and gave me all the necessary workarounds for the copy protection - all within a couple of days. I was very impressed with the response I got from a mistake of my own making.

lpdeluxe · Posted - Sat May 11, 2002 7:08 am

Since I started this, its time for me to finish it.

You all know how long it's been since I tried to get Auto-Tune to work. I finally gave up, but recently I upgraded to CEP 2.0. When it loaded, I got a similar "This program has performed an illegal operation" message to what Auto-Tune was provoking. This time I went to the Syntrillium Knowledge Base and searched for "illegal operation". Without detailing all the false starts etc I went through, I followed the instructions, which tell you to rename a folder extension in CEP, uninstall, defrag, reboot, and reinstall. [I'm not repeating them in detail since you can find them if you need them.] I also emailed Antares for help, and they suggested I download v3.03 of Auto-Tune, which I did.
When I rebooted, Windows told me to restart in Command Prompt mode, then told me it had found and reset an incorrectly set device. I rebooted again, reinstalled CEP 2.0 and Auto-Tune 3.03, and everything works now.
Thanks to Ron Day, Tech Support Lead, for fast and helpful service.
John