Syntrillium Backup Forums :: View topic

Endomorth · Posted - Tue Jun 24, 2003 12:14 pm

hi
i have just downloaded the demo of cool edit pro 2.1 from this site
to test before i buy...but it will not load and run
all i get is a run time error...do i want to send error repor

me:
windows xp
pen 2.8
1 gig mem
radion 9000 card
standard audio
80 meg hd

please any ideas i want/need this program to work
does this sound desperate enuff ?

Dave

zemlin · Location: USA

Can you give specifics on the error you're getting?

Endomorth · Posted - Tue Jun 24, 2003 1:16 pm

hi
i wish i could give more info on the error report but win xp doesnt give much out..just a long list of code no actually explanation a mere
mortal can understand.

i could cut and paste the whole list...but its a long one..not good reading...im at a loss to what the problem is...best i can think its the last win xp update..coz quicktime stopped working about the same time.......???????????

Dave

Endomorth · Posted - Tue Jun 24, 2003 1:17 pm

hi
i wish i could give more info on the error report but win xp doesnt give much out..just a long list of code no actually explanation a mere
mortal can understand.

i could cut and paste the whole list...but its a long one..not good reading...im at a loss to what the problem is...best i can think its the last win xp update..coz quicktime stopped working about the same time.......???????????

Dave

zemlin · Location: USA

Contact support - they should be able to help you.

Pro_Support · Posted - Tue Jun 24, 2003 2:33 pm

So, it crashes right when trying to start up? How far does it get? Does the splash screen appear? Does it say anything like 'Scanning Effects', 'building Layout', anything like that when it crashes?

William Rose · Location: USA

I doubt he's gonna answer. This is his third post with the same question in about as many days, and he just won't give any more details. Check it out.

'ce pro wont laod'

and,

'cep demo wont work'

Maybe it's just me though. Big Grin

Endomorth · Posted - Thu Jun 26, 2003 1:17 am

hi... yes again
i get as far as the cooledit logo with the status bar on
thats it then the windows error report..theres no more details i can give there arent any....?

all i can track it down to is a win xp update...
one minute my quicktime player was working then not and the cool edit demo was down loaded after this and has never loaded.
ive tried reinstalling windows still no luck...

Dave

William Rose · Location: USA

Endomorth, you did that just to spite me, didn't you. Evil

ROBSCIX · Posted - Thu Jun 26, 2003 7:02 am

Yes, People can understand the code, programmers do it all the time. Not so much register codes but what MODULE is CEP causing the error in? This does help because sometimes it's a driver conflict. You remove or disable the offending driver install the software and reinstall the driver, well thats if it's crashin on install, The again you may need to create a hardware profile that disables this driver or device when you load up your audio editing profile.... Unfortunatley without more info to help narrow the feild a bit of possible causes it's like looking for a needle in a stack of needles.... Wink

Endomorth · Posted - Thu Jun 26, 2003 11:33 am

hi guys

william...not for spite this is the best respnce ive had for my problem..which has been dogging me for weeks :)

error report:
AppName: coolpro2.exe AppVer: 21.3097.0 ModName:coolpro2.exe
ModVer 21.3097.0 Offset: 0019b288

as afr as more info on the module thing..i have tried to breakdown the error report...and it goes as far as module 21:
i know im asking alot for one of you guys to give sort out all my troubles...i know it may not even be possible to figure this out...but thanks for trying..i guess im guna have to find another
program to use. i need to create a sound track with voices,sound effects and music to put with my lightwave/3d animations....any ideas

Dave

Dave

persianxxxspy · Posted - Tue Jul 08, 2003 2:47 pm

hey dave
i have same problem too i get same error. it loads up to building layout thats the lasting thing i see and after is just cloes. like i dont even see anything coming from progam and is just is closes. Dead

i dont know what to do!!! i need this program for my communication technology to my mixes for my courses and music video music editing!! what should i do about this problem!!!??? somebody help!!!!

William Rose · Location: USA

Hey persianxxxspy,

I recognize your username from your last post. Why didn't you mention any symptoms then? Or at least posted back with some details. Did you read the responses ? That's what they said, "Tell us something."

Anyway, I had precisely the same problem as you describe. I battled it through a full evolution of hardware from the motherboard to the keyboard, 3 operating systems and a bunch of copies of the installation program. Nothing else installed, no software except Windows.

And it wound up being a virus. A very weak, and otherwise ineffective PE_CIH Virus. But for the love of all things Holy, it would not let CEP 2.0 get past "Building Layout".

Took me oh, eight months to find the cause.

Just thought I would throw that out here. There doesn't have to be ANY other indications or signs. Unless you have done a one time scan of every executable on your computer, that turned up nothing, it's a possibility.

Pc-Cillin is what I finally used to get rid of it. It gently scrubs the virus away, while leaving your files intact.

persianxxxspy · Posted - Thu Jul 10, 2003 7:59 am

hello William Rose
as you said i used Pc-Cillin and did a full virus scan and it scanned everythng and if founded bunch of virus where they were actually programs like it was telling me that photoshop.exe is a virus......or any other files like as flash projector (flash .swf files in .exe format) but still didnt change anything and is really driving me nuts.!!!!! Dead

what should i do? what was the virus called? so i can find something to download and remove the virus of the computer so can get the rid of it and get my cep demo back to work and is only 2 days left to end of trail and i am not gonna buy it if is gonna be useless to me and wont work so i end up throw the box somewhere in my room!!!!>:K any ways what should i do?

MusicConductor · Location: USA

Go buy a copy of Norton Antivirus. I know there are other free programs around that can be very helpful, but that program is a known with good support. Or try a trial from their website (Symantec) or McAfee's website. This is not difficult. I'm sorry the trial's almost expired, but you've not been very prompt in replying to the questions posted here or doing much else about it. We'll try to help as much as we can, and you'll know when it's working even after the trial expires (saving will be disabled, everything will still "function," albeit uselessly).

persianxxxspy · Posted - Fri Jul 11, 2003 8:33 pm

well i finally decided to format my computer and install a fresh copy of winxp and i did and i installed a new fresh copy of cep 2.1 as demo and it worked but few hours later it start the same thing all over again!!!!>:K what am i suppose to do? i format my whole computer and delete everything off

William Rose · Location: USA

Whoa, wait a minute.

Pc-Cillin will work just fine for this. What you need to do is :

Re-Run Pc-Cillin.

The thing is, what it was telling you was that those EXE's were infected, and it gave you the option of (C)lean (D)elete or (I)gnore.
If you choose (C)lean, it cleans the file and leaves it in place for use. Voila. I'm sorry you formatted your drive, you didn't have to.
It sounds like your system was really infected. If you had a bunch of other programs that were infected, most certainly you had Windows files that were infected too. You need to re run Pc-Cillin and clean out every occurrence of a virus, and then check items as they get moved on to your computer. It could be any executable on your pc causing this problem.

persianxxxspy · Posted - Sat Jul 12, 2003 7:07 am

k now i installed a demo of norton and did a c drive scan this morning....i am getting so confused here..one is telling me do it with norton and other is saying do it with Pc-Cillin. i got question which one is better norton or Pc-Cillin? and now i got norton is there a way i can do it iwth norton. and today after i did scan i runed it and i gved me this error "file integrity compromised. please check your system for hard drive problems or viruses and then reinstall it. contact if the problem persits" than there is k and when u press it close cep. should uninstall than install it agian or just reinstall it????

William Rose · Location: USA

Well, I guess Music Conductor's gonna have to help you out with this.
I've never used Norton. I used Pc-Cillin and it worked great for me. And it was working fine for you too, you just didn't pay attention to what was going on on your screen.

Norton ? Can't help you.

Look, you've got virus problems, and that's why CEP isn't working. No matter what Anti-virus program you use, you have to carefully pay attention to what it's telling you to do to remove it. Be patient, and follow the instructions.

persianxxxspy · Posted - Mon Jul 21, 2003 1:11 pm

hey guys
i am sorry i didnt wrote back for few days! well just let you know that it was all virus. when i did full virus it removed the virus and fix all the infected files and now cep2.0 works all fine! thankx for all the help!!

William Rose · Location: USA

No problem, glad to hear you got it worked out. Aren't viruses lovely ?

Thank YOU, by the way, for the feedback. Often times, people just seem to drift away without ever reporting wether or not they solved their problem or how. Not very useful for other people looking for help with a similar problem.

One question I would like to ask you though is, what program(s) did you use to get rid of it ? And, did you find it to be relatively easy to use, or, if you had it to do over again would you try to use something else ?

persianxxxspy · Posted - Tue Jul 22, 2003 7:40 am

yeah viruses are so lovely! i think i am in love with viruses!! Big Grin

jk!!! yeah i know sometimes people dont even care to replay after it they get what they want! i uesed norton antivirus 2003 to get rid of i just set it to do a full system scan and found 162 program files infected with virus and it fixed them and clean them! then i just had to qurianted or whatever is called 2 viruses and then i tried the program and it start working again!! Cool

welll it was easy cuz you just click on scan now and it just does it for you and it would take around 1hour to 1/2 how for me (i got p3) to finish it well it oculd be faster for other people with faster cpu!! i dont know if i get it again i would use another program cuz the best antivirus i found for using was norton so i guess i am sticking with norton! i never found any program better CEP for editing and mixing music!
CEP ALL THE WAY;)

MusicConductor · Location: USA

That's great news, Persian, and I want to echo William in saying a thank you for reporting back to us! Of course, Norton isn't the only way to get the job done, but as a long-time Norton user, I'm glad that it did its job well for you.