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colinh
Posts: 8
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 Posted - Sat Nov 30, 2002 6:03 am
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I have purchased and registered Cool Edit 2000 and the multitrack studio plugin. I would like to be able to do 8 track recording simultaneous recording (or greater)
Is my best route to upgrade to CE 2.0?
do I not get and allowance against the purchase of the official studio plugin? The site seems to imply I have to pay $199 if I have Cool Edit 2000 but no mention of a studio plugin allowance?
Colin
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colinh
Posts: 8
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Posted - Sat Nov 30, 2002 1:13 pm
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thanks Zita
I understand this.
Just wondering if any of the Syntrillium people would confirm the price for the upgrade.
Is there a credit for CE2K studio plugin against the upgrade price?
Colin
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SteveG
Location: United Kingdom
Posts: 6695
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Posted - Sat Nov 30, 2002 3:25 pm
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You don't really need Synt to confirm this - all he info you need is here (which I think you've already seen). And I'm pretty sure that the only CE2K concession is related to the basic package, and none of the plugins - this was certainly the case with the CE2K to CEP1.2 upgrade. If you were in the situation that I was in when I made the upgrade, it was even worse, because I had a fully-configured CE2K, which would now cost a significant percentage of the cost of CEP2.0! So the info on the linked page means just what it says, and no more.
Incidentally, CE2K is only capable of recording 1 stereo track at a time. This is a software limitation - it has nothing to do with the soundcard you use.
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Daan van Rooijen
Location: Netherlands
Posts: 107
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Posted - Sun Dec 01, 2002 7:04 am
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Colinh,
There's no upgrade discount for plugins, but if it's been less than a month since you bought CE2K w/ Studio, talk to Syntrillium Sales (sales@syntrillium.com). Explain that you appear to have bought the wrong version, and ask if they can apply the $98 that you spent on CE2K w/ Studio towards the purchase of CEP2.
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SteveG
Location: United Kingdom
Posts: 6695
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Posted - Sun Dec 01, 2002 10:08 am
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| Daan van Rooijen wrote: |
Colinh,
There's no upgrade discount for plugins, but if it's been less than a month since you bought CE2K w/ Studio, talk to Syntrillium Sales (sales@syntrillium.com). Explain that you appear to have bought the wrong version, and ask if they can apply the $98 that you spent on CE2K w/ Studio towards the purchase of CEP2.
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Hmmmmmm....... I think that this is a bit of a long shot - because CE2K is an internet purchase, and you get to download the necessary files to do a full install. How on earth do you 'give' those files back in any sort of a meaningful way? I think that you would might be able to persuade Synt to give you a little more discount if you've purchased more modules very recently, but that really is going to be as good as it gets.
Daan, you're a Synt agent. Put yourself in Synt's position for a minute. You sell something, and the customer wants a full refund, but he can't guarantee that he's given you every copy of the full product back... Oh yeah???
Can't see it myself...
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Daan van Rooijen
Location: Netherlands
Posts: 107
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Posted - Sun Dec 01, 2002 6:20 pm
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Colin,
With all due respect and appreciation to the Doubtful Thomases above, I am more than a bit familiar with this subject and I was not just stating an opinion.  The website only deals with the most common situations. Just talk to sales. If you happen to catch a new person who isn't familiar with the 30d switchover policy, ask for Keith or e-mail me and I'll put you in touch with him.
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VoodooRadio
Location: USA
Posts: 3971
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Posted - Mon Dec 02, 2002 4:58 am
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Who's Thomas?? 
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Voodoo
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SteveG
Location: United Kingdom
Posts: 6695
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Posted - Mon Dec 02, 2002 5:22 am
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| Daan van Rooijen wrote: |
| With all due respect and appreciation to the Doubtful Thomases above, I am more than a bit familiar with this subject and I was not just stating an opinion. The website only deals with the most common situations. Just talk to sales. If you happen to catch a new person who isn't familiar with the 30d switchover policy, ask for Keith or e-mail me and I'll put you in touch with him. |
In that case, all I can say is that the company is being very generous...
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colinh
Posts: 8
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Posted - Wed Jan 08, 2003 2:03 pm
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Well I have to say that the nice people at Syntrillium gave me full credit against my purchase of CE2K and the Studio add on and I am now the proud owner of CE2.0 Pro!
This may have been because I bought them both together as a bundle?
A refreshing approach and one in the eye for the purveyors of cheaper pirate copies!
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Craig Jackman
Location: Canada
Posts: 909
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Posted - Thu Jan 09, 2003 6:29 am
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[/quote]
In that case, all I can say is that the company is being very generous...[/quote]
Well, in all my dealings with Syntrillium, generous is certainly one of the first 3 words that would spring to mind. Email sales, explain your situation and see what they have to say. What have you got to lose?
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Craig Jackman
Production Supervisor
CHEZ/CKBY/CIOX/CJET/CIWW
Ottawa, Ontario, Canada |
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