Syntrillium Backup Forums :: View topic - Problem. Cool Edit Pro shuts down on stop in mlty

noonie · Posted - Fri Feb 09, 2001 10:56 pm

Hi,

I'm having a problem with Cool Edit Pro. When I'm recording in multitrack mode and hit stop CEP will shut down unexpectedly. This happens about 1 out of 3 times. I am recording 4 track at 32-bit 88.2 Khz. The length of the recording does not seem to matter, I've had the problem with 10 minute sessions and 1 hour sessions. And I have also had successful 10 minute and 1 hour sessions. I already tried reloading, in fact I reformatted, reloaded the OS and then CEP.

Thanks for any help you can give,
David Noonchester

System:
Single PIII 500 on Tyan S1832 MB (Intel BX).
Windows 2000 Pro.
1 IBM 15G 75GXP for system and temp files.
1 IBM 45G 75GXP for saving audio files.
384MB RAM.
Echo Layla 24.
CEP 1.2a.

noonie · Posted - Mon Feb 12, 2001 1:25 am

Push to top.

Syntrillium M.D. · Location: USA

Hello Noonie...It sounds like you may have some other applications running in the background or perhaps there is a problem in windows. Do you receive an error message when CEP shuts down? What are the exact steps you are taking? Try and give a bit more info. Is CEP installed over a network? Where are your temp directories located? Locally or over a network?

---Syntrillium Support

noonie · Posted - Mon Feb 12, 2001 1:40 pm

Hi,

I'm not at my recording computer now, but I'll give the details that I know.

I am not running any background tasks, this computer is a dedicated recording computer. I don't even run virus software. Other than W2K the only software I have installed is CEP and Cubase VST32. CEP is the only software, other than the OS, explorer, and the Layla 24 mixer, running, maybe Task Manager. Humm....could Task Manager be a problem? Doesn't seem to be when doing stereo recordings. It does get a high priority.

Stereo recordings works fine, I only have problems in multitrack mode.

The drive I buffer to and save to are local. My temp directories are on the 15G drive.

I receive no error message when CEP shuts down and there are no messages in the Win2K event log.

The steps I use for the recording are simple. After setting up the tracks I start recording, when I click the STOP button CEP shuts down. No error message. I can see the recording temp files in the temp directory after CEP shuts down, but CEP does not attempt a recovery when I restart. Is there some way to recover the temp file? It gets deleted when I restart CEP.

The install was done locally.

My drives are formated NTFS (W2K version) and are both Basic disks. Humm....actually when I was having the problem one of the drives, the 45G, was a Dynamic disk. It is the drive I save to. The 15G is used for temp space. Would this be a problem?

I had the exact symptoms when I had my temp directory drive full, but I have plenty of available temp drive space (about 8G).

Thanks for your help,

David Noonchester

Syntrillium M.D. · Location: USA

Hi David - just letting you know that I'm still looking into it. Some things which I forgot to ask but wanted to make sure were in place...

(1) Are you using version 1.2a?? If not,
I suggest you try to download and install our latest free Cool Edit Pro update to version 1.2a. You can get it at:
http://www.syntrillium.com/cep/new12a.htm

IMPORTANT: You MUST have your original retail Cool Edit Pro CD disc and valid serial number to perform this update. After running the downloaded 1.2a update file and start Cool Edit for the first time you will be prompted to insert the original CD and serial number. The updated 1.2a Cool Edit will NOT be able to be run without this verification on the very first launch.

The other thing is to be sure that you are logged on as Administrator, or at least with administrative rights. If there are any restrictions in your profile, CEP won't be able to write to the temp drives properly.

I'm also assuming that you are using the Beta driver (as that seems to be all that is offered for Win2K) Here's what I read off their site...

"If you are experiencing lock-ups or crashes with the driver or the Echo Console, you may want to try uninstalling and reinstalling the Echo24 driver. Most of our beta testers have found that this fixed their problems."

That might be one place to start. In the meantime, I'll keep researching to see if there are any other fixes I can offer, and be sure to update to 1.2a...

---Syntrillium Support

noonie · Posted - Mon Feb 12, 2001 4:52 pm

Yes I am running CEP 1.2a. CEP and the upgrade where installed logged on as administrator.

I am running the Echo Layla 24 Beta driver. I will try reinstalling it, and do some testing.

I'll repost when I have some more useful information.

Thanks,
David

noonie · Posted - Mon Feb 12, 2001 10:28 pm

Hi,

I reinstalled the Echo Layla24 driver and tried again.

I am getting an error message and a Dr. Watson log. Sorry for the misinformation, I only checked the system log, not the application log.

Here is the top part of the log:
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 2/12/2001
Time: 9:05:33 PM
User: N/A
Computer: NOONCHES-1I6657
Description:
The application, , generated an application error The error occurred on 02/12/2001 @ 21:05:32.890 The exception generated was c0000005 at address 0049C56C (ANALYSISMsgProc)

If the "Data" section of the log would be useful let me know and I'll send it to you. My test recordings were 2 minutes. The length of the recording does not seem to matter. I have had error free operation recording stereo in edit waveform view.

I will do a reformat and reload in the next day or so. And give it another fresh try.

David Noonchester

Edited by - noonie on 02/12/2001 10:29:57 PM

noonie · Posted - Tue Feb 13, 2001 11:13 pm

I found a possible piece of the puzzle.

If I make a recording in CEP multi track and it works once, that instance of CEP will work for any number of sessions I want to make. Instead of closing CEP and reopening I just kept doing recordings with the same instance. I recorded many test sessions last night and tonight. I left the computer on and didn’t close CEP. If I close CEP and reopen then I back to about 1 in 3 choking with the error documented above. Another interesting thing is that I can do other minor tasks like checking files and directory sizes in Explorer, look at the system load using Task Manager and make adjustments with the Echo mixer with no ill effect.

I moved all my data to another drive and will reformat and start fresh tomorrow evening to see if a reload of W2K helps.

I am using an early build of W2K, I don’t know if it makes a difference. In System/General it says “Microsoft Windows 2000 5.00.2195 Service Pack 1”. I downloaded and applied the Service Pack. The CD part number is X04-97617.

Thanks,
David Noonchester

Edited by - noonie on 02/13/2001 11:19:44 PM

noonie · Posted - Fri Feb 16, 2001 12:58 am

Hi...so here's the update after reloading the system for the third time.

I ran 25 test sessions with only one error like I had before. I have no idea why things would be better this time, especialy since the error still exists to a minor degree. I even filled up my temp drive about half full like it was before. At least I know how to make sure a session will work or not....the start, stop, new session without closing thing that I discovered.

So ok....let's make music...
David Noonchester

Edited by - noonie on 02/16/2001 01:00:16 AM

PaulWas · Posted - Thu Feb 22, 2001 11:47 am

Hi,
I have the exact same problem except that it happens more often than 1 out of 3. I'm also running Win2000 SP1, CEP 1.2a and the Beta Echo24 drivers. I haven't tried the uninstall/install thing with the Echo drivers yet but I'll try that tonight.

System:
Single PIII 1000 ASUS motherboard.
Windows 2000 Pro.
2 42g drives
1 DVD-ROM drive (ASUS)
1 Plextor CD-R/W drive
512MB RAM.
Echo Layla 24 (beta driver).
CEP 1.2a.

I've found that if I record any more tracks than 2 the problem happens. And it seems to happen sooner the more tracks I record at once. For instance, if I record 8 tracks the problem will happen after 5 seconds of recording. If I record fewer tracks I can go a little longer before the problem occurs. And if I record for only a second or two it won't happen. Let me know if I can gather any data. I'd really like to figure out what to do to fix this. Thanks for your help.

Paul Wasz...

noonie · Posted - Mon Feb 26, 2001 6:22 pm

Hi,

Are you using the driver updated on the 22nd? Yep the day of your post. I am not using this new Echo driver, and won't be until next week. I have a stable setup in edit wave form view and have a recording gig this weekend. I don't want to mess with a working setup, I'll experiment next week.

David

PaulWas · Posted - Mon Feb 26, 2001 7:09 pm

Hi,
Yep I'm using the 22nd driver. But I downloaded it because the problem was happening with the previous driver. And it didn't seem to make a difference at all. However, I did notice the "Hotfix" download and I'll try that tonightl. Thanks

PaulWas...

SENOJ · Posted - Mon Aug 06, 2001 10:48 am

Hey Guys...I know this topic is probably old but I have the same problem. I am running Windows ME PIII 866, and I can't record on track 1 in multi without it crashing on stop. I am able to record on the other tracks...strange huh? If you have any solution...please help. SENOJ

Guitar Ed · Posted - Mon Aug 06, 2001 9:26 pm

I would ditch the W2K and the ME and put in Windows 98 SE. Just my opinion, but 98 SE seems to offer the most trouble-free operation overall.
Ed

noonie · Posted - Tue Aug 07, 2001 4:16 pm

When I use CEP for multitrack recording, which isn't very often any more, I set up a session and save it, then I just start a recording and stop it to see if it crashes. If it doesn't then I'll be fine as long as I don't close CEP and reopen it. Under W2K I have no problem simply reopening CEP and trying to record again, under W98 or WME I would suggest rebooting to clean up left over memory junk as W98 and WME don't manage memory well at all.

CEP is a great product and I'm glad I have it. I do use Cubase 5 VST/32 for my multitrack recording, but still (like a lot of Cubase users) use CEP for many tasks. Noise removal, FFT, statistics gathering for mastering purposes, format conversion, sound anylisis. It's wave editing is SECOND TO NON, even though I also own WaveLab 3! The time display communicates better than any other product I've used, and the horizontal navigation and timeline zooming are the best. CEP is so fast to navigate in. The ability to have temp space on 2 drives and save to another is great. If Syntrillium packaged their FX as DirectX and VST plugins they would be worth the price of CEP alone. Humm....I really wish they would do that.

Dave

System:
Duel 850s on Tyan S1832 MB (Intel BX).
Windows 2000 Pro SP2.
6 hard drives totaling 160G storage on 3ware 6800.
640MB RAM.
2 Echo Layla 24s.
CEP 1.2a.
Cubase 5R6 VST/32.
WaveLab 3.
Waves Native Power Pack.
Reverb.it.