Syntrillium Backup Forums :: View topic - Suddenly "System not configured correctly"!

dkistner · Posted - Mon Jan 08, 2001 5:24 pm

I have a new AMD Athlon 1000mHz system, 512K RAM, two physical hard drives totalling 60 megs. I am running Windows 2000. I installed CE2K, and it ran beautifully for several days, and now suddenly it's telling me the system isn't configured correctly.

I uninstalled as suggested; went through the whole reinstall until the very end, when it gave me the same message. Uninstalled again. Checked my second temp drive to be sure no old files lingered, reinstalled; same thing again. Downloaded 1.1 (again) from Syntrillium, thinking maybe my software had gotten corrupted; same thing again

ARRRRGGGGHHHH!

Windows 2000 is rather new to me, but my partner says there is nothing wrong with it. He suggested I ask you. So I am. What to do?

Syntrillium M.D. · Location: USA

As far as uninstalling and re-installing, you did the correct thing, but... For Windows 2000, however, there are a few extra steps you may have to take before reinstalling...

Uninstall Cool Edit.

Go to

C:\Documents and Settings\Your Logon Name\Application Data

See if there is a file or folder called "Syntrillium".
If there is one, delete it.

You can go into other personalities beside your name and delete
Syntrillium from these as well.

Now re-install Cool Edit.

Let us know if you continue to have problems.

---Syntrillium Software

dkistner · Posted - Tue Jan 09, 2001 8:56 am

Yep, there was Syntrillium stuff in my Documents and Settings folder (under Startup, Programs), which I deleted. Because the first time after this, when I reinstalled, it told me an .ini file existed, I deleted that, and I also uninstalled Wind Chimes (BTW, is it 2000-compatible?) and its .ini. Ran disk optimizer, rebooted, then reinstalled again.

Still getting the same error message, system not configured correctly; uninstall, run Setup again.

My partner says he thinks there's something in the Windows registry that may be screwing things up. Forbade me to get in their and look. If this is the case, can you tell me what I need to tell him to look for when he gets home?

Also, anything else I can try? If I need a patch or something, please email me at . Thanks so much for your help. I really love Cool Edit, and I get the bends when I can't use it!

Syntrillium M.D. · Location: USA

Hello. Do you have 'administrative rights' on your machine? It sounds like you do not since you were 'locked out' of some things. The problem could be right there. Logged on as administrator, Do a full uninstall, remove the folders that I recommended in the previous post. Do a find file search for Cool.ini be sure that it does not exist. If it does, throw it out. Now, reinstall. You might also consider downloading a new copy of CE2k before installing your previous one. SOmething may have gotten corrupted in the previous download.

---Syntrillium Support

---Syntrillium Support

dkistner · Posted - Wed Jan 10, 2001 1:48 pm

Okay, this is what I've learned. It's probably pertinent to anyone who upgrades to Windows 2000, so "words for the wise."

First, to answer your question, I do have Administrator rights, so that was no problem.

THIS, it looks like, was the problem: CE2K was working fine until we installed a second hard drive we pulled from an older Windows 98 computer we'd sold. Apparently, hidden Windows 98 guts were on that drive, and as soon as my new system identified it, it also identified the Windows 98 operating system and decided it needed to "add" a second operating system to accommodate it! This seemed to confuse the heck out of CE2K because it went just plain nuts. When I reinstalled, it then recognized my system as improperly configured and refused to have anything to do with it.

The answer was to reformat the offending drive to wipe off the old Windows 98 stuff. Of course, I didn't figure this out until I'd spent a day completely wiping down my system and reinstalling everything.

Guess what? Now Cool Edit is running fine...knock on wood! Gee, will computers ever stop being so complicated?

Paul · Posted - Wed Jan 10, 2001 3:56 pm

I have the same problem but I am running Windows 98. I have a 300 Mhz system and CEP is the only programm installed on the computer.
Please can you tell me what I haver to do...

rgds
Paul van den Dool

Syntrillium M.D. · Location: USA

As explained above, you'll probably want to perform a full uninstall by going to Start>Programs>CoolEdit>uninstall. Check to see if there is a Cool Edit Pro folder in your C: drive. If there is, remove it (but be sure to take out any audio files that you created first! you don't want to lose those!) Then, insert the CD and reinstall the software.

---Syntrillium Support

Luca · Posted - Tue Jan 16, 2001 2:15 am

I've seen a similar problem after upgrading w2k sp1 to DirectX 8. So, because it's impossible to uninstall DX8 and, if reinstalling either w2k or the sp1 it retains the newer DX files, I've simply copied back the quartz.dll and ce2k restart to work normally.